Our Objectives

The Company aims to meet the following objectives in the delivery of a Quality service:

To ensure that the service is delivered flexibly, attentively and in a nondiscriminatory manner, whilst respecting each individual’s right to independence, privacy, dignity, and fulfillment, the right to make informed choices and take risks.
To ensure that the service is delivered in accordance with the agreed Care Plan/Contract.
To implement a programme of staff recruitment, training and personal development to ensure that the needs of the Service User(s) are met.
To manage the care service efficiently, making the best use of resources to maximise best value for both the commissioner and the person receiving the service.
To match the nominated Care Worker to the needs of the Service User and ensure that where necessary, changes are made flexibly within the terms of the Contract
To undertake risk assessments of hazards involved with the provision of service and for environmental risks identified in a Service User’s home, in order to identify risks and take measures to reduce or eliminate them in accordance with the Health and Safety Policy of the organisation.
To provide all Service Users with written information on the organisation including a Service User’s Guide, detailed care plan, daily records/logs, completed risk assessment and details of the organisation’s complaints procedure and how to use it.